All our orders online-only.

For retail sales, once your order is placed it’s picked, packed and shipped - simple as that really!

For our lab sales, you place your order, package up your films ensuring to include your order details in the package and then ship it to us.

We do the rest!

Scan delivery methods depend on whether it’s Photographic or Motion Picture.

Photographic: All scans are delivered via WeTransfer.

Motion Picture: All orders sent in should include a USB/HDD/SSD sufficient for your chosen quantity and quality options. We then ship your storage device back to you with your films.

We now use Royal Mail for all of our shipping. We find them the easiest to deal with and overall a fair price.

Ultimately the safety of your films is our priority and Royal Mail have delivered more parcels safely and on time for us than any other service.

They are a little more expensive, but we think it’s well worth it when sending valuables like film.

All our shipping is ensured up to the maximum value of the postage method selected.

We do not provide any kind of insurance for other costs.

Sometimes accidents happen despite taking every precaution.

Whilst we love film for it’s analog look and vibe, ultimately it’s greatest strengths can also be it’s greatest weakness.

It is a manual process with in cases many complex steps.

Whilst we endeavour never to damage or lose a film, in the event that were to happen our terms and conditions of sale limit compensation to the replacement value of your physical film stock only. We do not accept responsibility for any other costs such as shoot costs.